- Responsible for high standards of service delivery, compliance for entire employee life cycle processes - Hire to Retire
- Accountable for the consistent delivery of HR operations across the shared service model
- Responsible for HR operational strategies
- Responsible for identifying and effecting continuous improvement and service delivery excellence opportunities throughout the operations functions by identifying and adopting best practices.
- Provides leadership, direction, coaching, feedback, to team members.
- Constantly evaluates the HR proposition and the service to group companies with a view to improving delivery through innovation and the implementation of industry best practice
- Seeks opportunities to increase the volume of transactions managed, and the scope of services provided by the HR service Center.
- Identifies trends and process gaps, drive a culture of Do it right first time , manage issues and process complexities through partnership with various stakeholders and SME
- Drives focus area around client orientation and customer satisfaction.
Keyskills: Delivery excellence Service delivery HR operations Compliance Customer satisfaction Management Continuous improvement Operations
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage...