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Customer Service Officer in Banking Industry @ Dreams Solution

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 Customer Service Officer in Banking Industry

Job Description

Company name:- Banking Industry

Designation:- Customer Service Officer
Education: Any Graduate
Job Location : Rohtak

Experience : Minimum 1-4 years of relevant experience .

Salary Bracket : ( Hike on your ctc as per industry's norms )

Job Responsibilities :

  • Resolution of customer queries/complaints
  • Customer service to ensure walk in customers issues

Branch Merchandising

  • Review Daily Accounts Opened, report and update SS cards with account number.
  • Lobby Management
  • Monitoring all Dummy accounts
  • Branch administration
  • Generate business, cross sell and monitor cross sales of Personal Bankers
  • Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers
  • Deepening of relationship with existing customers who walk-in, through cross sell of all products and services
  • Enhancing the value of existing accounts
  • Retention of existing portfolio
  • Corporate salary processing
  • Branch Operations and Audit Compliance
  • Responsible for enforcing adherence to set standards of the bank and ensuring regulatory (external & internal) compliance, including interaction with internal and statutory auditors.
  • Client relationship management and customer services related to retail banking operations
  • Handle all process of Branch Banking .
  • Achieved good productivity & quality in Loan Operation & Branch banking through disciplined & dedicated performance

Interested candidates Can apply & share updates resume at jo***3@dr************t.com

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Employement Category:

Employement Type: Full time
Industry: Recruitment Services
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Officer in Banking Industry

Contact Details:

Company: Dreams Solutions
Location(s): Rohtak

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