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Service Delivery Ambassador - Cash - Malviya Nagar @ RBL Bank

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 Service Delivery Ambassador - Cash - Malviya Nagar

Job Description


  1. Meeter & Greeter for customers walking into the branch
  1. Attend to quick kill queries and service issues such as (and not limited to)
  • All enquiries e.g. interest rates, queries on products & services etc.
  • Balance enquiry
  • Statement request
  • Mini statement & transaction queries
  • Passbook updation
  • Duplicate FD advices
  • Duplicate TDS & Interest Certificate
  • Direct banking channels related queries e.g. PIN/password generation, usage of alternate channels
  1. Manage deliverables held at branches e.g.
  • Debit Cards
  • Cheque Books
  • Returned Welcome Kits
  • Returned cheques to be collected by customers
  1. Reconciliation of deliverables as per the laid down process
  2. Migrate customers to Internet Banking wherever applicable
  3. Present a professional and organized approach in interaction with customers provide complete and correct information to customers in the first instance.
  4. Be up-to-date with knowledge on products & services, KYC/AML requirements, escalation matrix &TATs etc. to be able to service/guide customers efficiently with required details
  5. Adherence to
  1. Customer service etiquettes,
  2. Dress code
  3. Regulatory guidelines on customer service as provided from time to time
  4. Availability at the Welcome Desk 15 minutes before start of customer hours
  5. Clean desk policy
  6. Hygiene and ambiance standards at the branch
  1. Highlight trends in customer complaints and issues to BCSM/RSDM in case there are any such trends observed at the Welcome Desk - e.g. incorrect details being provided, non-receipt of statements, erroneous entries and charges, non or inadequate communication provided to customer, non-adherence to commitments
  2. Ensure all stationery and brochure dispensers are well stacked at the beginning of the day and during the customer hours.
  3. Ensure nil pendency of customer requests and complaints accepted at the Welcome Desk
  4. Active usage of R Connect for recording customer engagements
  5. Manage outward dispatch to NOC & other back offices and inward dispatches to the branch. Ensure timely dispatch and distribution to the concerned
  6. Cross sell CA, SA, TD, SIP to customers approaching the Welcome Desk

Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: IT
Role Category: Product Manager
Role/Responsibilies: Service Delivery Ambassador - Cash - Malviya Nagar

Contact Details:

Company: RBL bank
Location(s): Jaipur ,  India

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RBL Bank

RBL Bank is one of India's fastest growing private sector banks with an expanding presence across the country. The Bank offers specialized services under six business verticals namely: Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets, Development Bankin...

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