Customer Success Manager
- Hewlett Packard
- Not Specified
- Bengaluru
- 4 years ago
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Job Description
The Customer Success Manager (CSM) holds a key role in the customers digital transformation journey. Partners with HPE account team's strategic customers to understand their business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio.
The CSM is on a mission to proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment. The CSM is responsible for delivering enjoyable experiences for the customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.
Maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes.
Engages and manages the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE's portfolio reach within each customer, while delivering incremental business value and an outstanding experience.
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives.
Works on problems of diverse complexity and scope.
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Exercises independent judgment to identify and select a solution.
Ability to handle most unique situations.
May seek advice in order to make decisions on complex business issues.
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HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
Employement Category:
Employement Type: Full timeFunctional Area: GuardsRole Category: Project LeaderRole/Responsibilies: Customer Success ManagerContact Details:
Company: Hewlett PackardLocation(s): Bengaluru+ View Contact
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Hewlett Packard
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world mak...
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