RPA Technical Manager - Robotics
- Busitants
- 11 - 14 yrs
- Bengaluru
- 6 years ago
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Desired Candidate Profile
RPA Product Consultant Lead / Technical Customer Support
Location : Bangalore
Experience : 7 - 14 Years
Please mention current ctc n ectc with out all the details cvs cannot be processed
Job Description :
- First point of contact for UiPath software support in pre-sales and post-sales stages;
- In charge of the overall support for our Robotic Process Automation software through standard support channels email, phone support, chat;
- 24/7 support;
- Escalate tickets to L1 and L2 (Dev support).
What we expect from you (must have) :
- Experience in BPOs or application support is a plus;
- Fluent written and spoken English is mandatory, fluency in any other European languages is a plus.
- Working closely with UiPath's Account Executives and Solutions Engineers,
- Part coach, project manager, business consultant and product expert, our Customer Success Managers are continually focused on helping some UiPath's largest customers improve their team communication and to be successful with UiPath.
Scope of Activities :
- Empathize with every aspect of the customer experience, putting customers- needs first.
- Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
- Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges.
- Continually identify and develop new uses for UiPath that drive adoption and that align to customers- business needs and strategic goals.
- Proactively spot and correct any issues that could affect customer satisfaction or retention
- Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self sufficient.
- Mentor and provide guidance to newer CSMs and partner with UiPath's Account Executives to help them be more effective.
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
- Help drive customer references and case studies.
- Graduates in Computer Science with minimum 3-4 years experience in programming .NET (C#, C++, VB, Java or Powershell)
- 2-3+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization.
- SaaS experience a benefit.
- Solid technical background with hands on experience in digital technologies
- Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus.
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
- Proven track record in a highly-professional customer service in a dynamic, start-up environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Fluent written and spoken English is mandatory.
- Previous experience with working with Automation Anywhere, Blue Prism, OpenSpan is a plus.
Education:
UG: B.Tech/B.E. - Computers
PG: Any Postgraduate - Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Keyskills: C# PowerShell Java RPA Project Management Automation Anywhere Technical Support .Net VB Robotics
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