Guest Service Associate - Front Office
- Accor
- Not Specified
- Noida, Gurugram
- 4 years ago
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Job Description
Prime Function:
- Responsible for daily administration, meeting and greeting visitors, dealing with guests queries and complaints, and booking rooms.
- Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of ACCOR should be brought to the attention of the Management.
Key Responsibilities:
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Employement Category:
Employement Type: Full timeIndustry: HospitalsFunctional Area: ManufacturingRole Category: Customer Service Executive (Voice)Role/Responsibilies: Guest Service Associate - Front OfficeContact Details:
Company: AccorLocation(s): Noida, Gurugram+ View Contact
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Accor
ABOUT ACCORD INFO MATRIX: Accord started with the ambitious aim of providing QUALITY training to Students and Corporate. Accord has been serving with its flag high for more than 15 years. We are integrated as an organization of talented trainers having extensive expertise in all facets of p...
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