Quality Analyst/ Night Shift/ FULL @ Full Creative

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Quality Analyst/ Night Shift/ FULL

Full Creative
1 - 4 years
Pune
4 years ago
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Job Description

ROLES & RESPONSIBILITIES

Monitor calls handled by agents as per the Sampling Plan.
Conduct regular joint discussions (Call Calibrations) on a weekly basis.
Handle agent errors that are reported via messages.
Analysing training, calls & scrubbing data will be part of your routine.
Interact with Team Leads/Mentors/Scrum Masters over call to devise plans for better performance as an organization.

CANDIDATE SKILLS

Good analytical skills are required.
Proficiency in MS Excel is an added advantage.
Good communication/interpersonal skills are a requisite
Ability to think out of the box and understand different perspectives.
Should be willing to work in night shift.
Candidates with calling experience from 1- 4 years are preferable.

Job Classification

Industry: IT Services & Consulting
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate, Diploma in Any Specialization
Post Graduation: MBA/PGDM in Marketing
Doctorate: Any Doctorate

Contact Details:

Company: FULL CREATIVE PRIVATE LIMITED
Address: ASCENDAS INDIA,4TH FLOOR,PINNACLE BUILDING, INTERNATIONAL TECH PARK,TARAMANI ROAD,TARAMANI, Chennai, Tamilnadu, India
Location(s): Pune

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Keyskills: Call Quality Call Audit Calibration International Voice Process

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Full Creative

Amazon.com opened on the World Wide Web in July 1995. The company is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prim...

Quality Analyst/ Night Shift/ FULL @ Full Creative

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