Post Implementation Project Manager
- Eclinicalworks
- 0 - 4 yrs
- Bengaluru
- 6 years ago
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Desired Candidate Profile
Job Functions / Responsibilities:This position is for Post Implementation Project Manager which will be dealing with Post GOLIVE
Clients of eCW and internal cross-functional team. The critical aspects of this job are to
manage customer relationship, expectations, project scoping, planning, execution, assessment
and closure within the Post Implementation team
The role of the Post Implementation Project Manager is to create and execute project work
plans and revise plans as needed to meet changing needs and requirements.
Manage day-to-day operational aspects of a project and scope.
Own multiple accounts from activation until project closure.
Review deliverables prepared by team before passing to client.
Effectively apply eClinicalWorks methodology and enforces project standards.
Ensure that the project documents are complete, current, and stored appropriately.
Facilitate team and client meetings effectively.
Hold regular status meetings with project team.
Effectively communicate relevant project information to project team.
Resolve and/or escalates issues in a timely fashion.
Understand how to communicate difficult/sensitive information tactfully.
Set and manages client expectations.
Develop lasting relationships with client personnel that foster client ties.
Continually seek opportunities to increase customer satisfaction and deepen client
relationships.
Compile with and help to enforce standard policies and procedures.
Understand customer limitations and propose alternatives / workarounds.
Document customer requirements in an interface scope document.
Should take complete ownership of projects.
Should understand the technical aspect of the project.
Should be able to execute the SOP (Scope of project) in proper manner.
Deal with internal technical teams as & when required.
Skills/Abilities:
Excellent Written and Verbal Communication.
Self-Discipline & Self-motivated and able to work with limited oversight.
Good listener and an effective communicator.
Inspire coworkers to attain goals and pursue excellence.
Work under pressure and able to prioritize work.
Ready to work in Night Shift & be available as per the business requirement.
Basic Technical knowledge.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Educational Requirements:
Any Graduate
Shift Timimgs: 6pm - 3am
Transport Available
Contact Details:
+ View Contact
Keyskills: Customer Relationship Effective Communication Execution Project Management SCOPE Customer Satisfaction Night Shift Verbal Communication
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Eclinicalworks
Eclinicalworks India Pvt Ltd eClinicalWorks is a privately-held, leader in ambulatory clinical solutions. Its technology extends the use of electronic health records beyond practice walls and creates community-wide records. The company has an established customer base of more than 85,000+ physic...
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