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Desktop Support Engineer @ Precision Group

Home > Hardware / Telecom Equipment Design

 Desktop Support Engineer

Job Description

Roles and Responsibilities

Job Description

  • Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
  • Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)
  • Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.
  • Installation and Managing of antivirus products
  • Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
  • Installation, Configuration of Biometric devices.
  • Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
  • Managing of DNS, Active Directory, basic window server
  • Troubleshooting basic thin client issues.
  • Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).
  • Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
  • Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
  • Installation, configuration of Antivirus Cementech & MacAfee
  • Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
  • Configuration and support for iPad & iPhone.
  • Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System.
  • Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center.
  • Installation and managing of Video conferences

Please send resume ka**********o@pr********t.co.in


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Employement Category:

Employement Type: Full time
Industry: Management Consulting / Strategy
Role Category: Hardware / Telecom Equipment Design
Functional Area: Not Applicable
Role/Responsibilies: Desktop Support Engineer

Contact Details:

Company: Precision Group
Location(s): Shimla

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₹ 3.0 - 12 Lakh/Yr

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Precision Group

Company ProfilePrecision GroupPrecision OfferingsSystem Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User ComputingInfrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security ManagementBiome...