Immediate Hiring Wipro Limited Top International BPO @ Advance Experts

Any graduate with minimum 1 -5 years of experience of into Service Desk Support
Shift timings
24/7 Rotational Shift

As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis incident Problem, Change and Configuration management, Service incidents and queries within the agreed service levels
Perform Service Requests based on Standard Operating Procedures
Work on scheduled tasks as part of Change Management
During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
Acts as the routine contact point, receiving and handling requests for support
Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate
Escalates complex or unresolved incidents.
Systematically interprets user problems and identifies solutions and possible side effects
Uses experience to address user problems and interrogates database for potential solutions
Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints
Uses experience to address user problems and interrogates database for potential solutions

Note- We do NOT charge any kinds of fee for placement , its completely free of cost