Opening for CS Implant
- WaterMelon Management
- 1 to 5 Yrs
- Delhi, NCR
- 4 years ago
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Job Description
Objective / Purpose of the Job
To ensure customer satisfaction and support by being a single point of contact for the customer and being in a position to coordinate with Operations, Sales, Customer Service and F&A at ground level by being available at the customers premises
Key Activities / Accountabilities
MIS Report & Service Quality
Providing dispatch report to customer with invoice details as per their requirement
Generate Reports as per customer prescribed Format on Daily, Weekly & Monthly Basis
Daily Monitoring of Due Date Cons & Sending relevant alerts to SPOTON LOGISTICS Locations & follow up
Proactive notification to Customer as per the prescribed Undelivered Report Format
Monitor overall service performance on Weekly basis and strive for improvements Addresses necessary gaps to the concerned departments for improvement
Monthly Performance Report to be submitted for Monthly review
Support and implementation of SOP at a ground level
Customer satisfaction
Physical presence at the customer location in order to meet and exceed customer expectation
Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls
Should have complete knowledge of SPOTON LOGISTICS's products/solutions thus enabling seamless service to customers
Go the extra mile to delight the Customers
Coordination of Pick-up and Delivery
Ensuring Timely pickup and coordinating for fleet with ground ops and network operations.
Monitor on Regular Pick up/ Delivery from all Locations & update appropriate timings at the concerned locations
Regular (Daily) telephonic calls to all locations in order to ensure pickup has happened on time
Coordinate Call Pickups and follow up to ensure delivery of the consignment
Liaison with Operations, CS and IT in order to ensure delivery is made on time.
Forward pre-alerts should be made to destinations so that safe and timely deliveries will be done
Follow up with destinations for deliveries to maintain service levels
Coordination with other functions
Clearing billing issues of customer in co-ordination with billing department
Establishes appropriate relationships and communication with other relevant functional areas within SPOTON LOGISTICS like Operations, CS and F&A, etc.
Coordination and close follow up with CS when there is a delay/outstanding in CON notes
Work in-line with the GSAs in order to ensure PUD
Damage/ Shortage/ Missing Cases
Coordinate with concerned Ops locations for confirmation on the Damages/ Shortage & Missing cases, within the timeline specified, and confirm to customer.
Revert feedback within specified timelines
Identify and prioritize service failures and escalate SR to CS
Query Management
Handling customers queries and giving them the right solution at the right time
Day to Day queries need to be solved at the earliest
Proof of Delivery
Expected delivery monitoring and following up for regularizing the Movements as per Commitment date
Updating on System on Exceptional Cases of Delay if Expected; Helps in Prior information to Consignee
Undelivered shipment Co- ordination and follow ups for Clearances
Employement Category:
Employement Type: Full timeIndustry: Recruitment ServicesRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Opening for CS ImplantContact Details:
Company: WaterMelon ManagementLocation(s): Delhi, NCR
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