Manager Catalog Operations @ Shopclues

Job Description

Want to be part of the most disruptive and fastest growing E-Commerce Company in India with world-class team, long-term vision, and tier-one VCs backing it
As a Manager Catalog Operations, your primary responsibility is to manage all aspects of catalog creation & expansion either via ShopClues in-house catalog team or via third party merchant. You will be responsible of managing a team of catalog analysts and provide leadership for cataloging to ensure high thru-puts, SLA and Quality of our Product Catalog. The person should be a good people manager with a strong process orientation. You and your team will also be the primary contact for merchants and internals teams for all catalog related issues and their resolutions. You should have ability to work with the senior management to give feedback on the pain points of catalog operation processes so that it can be iteratively improved. You will also be responsible for creation of catalog related MIS, Reporting for different stakeholders. At least 3 to 4 years of experience in similar type of role.
An ideal candidate will possess following:
1. Prior experience in managing catalog creation and operations in an e-commerce company
2. Managing merchant and customer support questions around catalog backlog & quality
3. Open for communication with respective operational departments and merchants
4. Personnel with Eye for details
5. Zeal to learn and understand new technologies and processes
6. Compiling and clearing backlogs within required timeframe
7. Knowledge of e-commerce and retail industry would be an added advantage
8. Good Interpersonal and communication skills, tactful handling of sensitive, confidential issues ability to resolve complaints and timely completion of executive-level reports and presentation
9. Inclination towards Technology ' preferred
10. Ability to manage a team
ShopClues offers competitive compensation, stock options, great learning & exposure, and merit based career path.
About ShopClues
Founded in July 2011 in Silicon Valley, ShopClues.com is India's first and the largest managed marketplace. ShopClues is among the fastest growing E-Commerce destinations in India. Renowned Wall Street Internet analyst Sandeep Aggarwal along with a core team from Silicon Valley founded ShopClues. ShopClues core team has more than 75 years of combined experience in Internet, technology and retail primarily in Silicon Valley with some of the best in breed companies such as Microsoft, eBay, Nordstrom, Oracle etc.
At ShopClues, innovation, creativity and customer centric approach is always welcome. We are passionate about building online consumer technologies, enabling SMBs/brands to sell online, and offering second to none online shopping experience to customers.
ShopClues.com is fun, collegial, casual, non-hierarchical and high-energy environment. At ShopClues.com you can deliver the best work of your career without having to deal with anything we typically do not like e.g. work politics, delays, biases or slowness.
We believe that the best online shopping experience can be built only with the most customer centric and passionate people. If this sounds like you - we want you. Send us your resume at [Confidential Information]

Employement Category:

Employement Type: Full time
Industry: Internet
Functional Area: IT
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Manager Catalog Operations

Contact Details:

Company: Shopclues
Location(s): Noida, Gurugram

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