Sr. Technical Program Manager, Customer
- Uber
- 3 - 7 years
- Bengaluru
- 4 years ago
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Job Description
**About the Role*
*The Uber Technical Program Management (TPM) team plays a critical role executing high-impact org-wide initiatives and continuously improving processes to increase the effectiveness of our product and engineering organizations. The role demands great technical depth, principled thinking, high bar for quality, bold innovation. You will work alongside a star team from Engineering, Product, Data Science, Compliance, Commops, Operations, etc in a fast-paced, rapidly growing, hybrid technology/operations environment to build contextual experiences in Customer Obsession space. You should be comfortable in uncharted territory as we build innovative technologies that can scale.
**What Youll do
:*Project manage complex and large scale cross-team, cross-functional initiatives. Interface with engineering managers and engineers to estimate work efforts, define milestones and manage resources.
Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders. Engage and energize the project teams to achieve aggressive goals Help manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives, and developing those into detailed program / project plans (including roadmaps, funding planning, resource planning and hiring goals) Continuously improve and scale the organization. Implement continuous improvements to the engineering organization and the program management process. Share program/project process frameworks, tools, and best practices that can be adopted throughout the organization. Improve product development and delivery.
Understand technical implementation at the architecture level and propose technical alternatives when necessary. Ask questions that clarify priorities and push the team to be highly effective. Develop broad domain and technical knowledge Clearly communicate plans, insights, data and results to a spectrum of audiences including executives, engineering teams, and other decision-makers across Uber Creative problem solving: Distill the vision and strategy for the team, generate enthusiasm across the cross-functional team through creative problem solving and ruthless prioritization Be incredibly truth-seeking. Collect whatever data is necessary to inform execution direction by soliciting and embracing critical feedback
**What Youll need:**
*Proven experience of 9 years as a TPM*or Engineering Manager in a software, SaaS, or systems development environment.
**Solid technical aptitude*and an ability to understand technical designs, challenges, and risks. Engineers enjoy working closely with you.
**Excellent written and verbal communication*skills and emotional intelligence. Proven strong cross-team and cross-org partner management. Ability to influence, motivate, and align people across a broad variety of job functions through your relationships. **Strong organizational skills*to prioritize many tasks without losing sight of the highest priority items. *
*Analytical and truth seeking.
*Ability to understand sophisticated concepts and make reasoned decisions objectively. **Metrics driven:*Experience resolving effective program KPIs and using them to measure program success and issues. **Experienced in project management.
*Familiar with both Agile and Waterfall methodologies and able to apply them where best suited. Excellent in identifying process gaps, measuring progress,
and balancing engineering and product efficiency with process overhead. **Be good at facilitating discussions**
. You get the right people in the room, let conversations run their course while they are productive, move them toward consensus when possible, and make hard decisions or call out, as required.
**Excellent written and verbal communication skills**. Ability to influence and motivate people across a broad variety of job functions through your relationships
Job Classification
Industry: InternetFunctional Area: Project & Program Management, Role Category: Technology / ITRole: Technology / ITEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: UberLocation(s): Bengaluru
Keyskills: TPM Partner management Analytical Process improvement Manager Program Management Project management Agile Strategic planning Business planning Technology operations
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