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Customer Service (Voice & Non Voice) @ Grassroots

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 Customer Service (Voice & Non Voice)

Job Description

Customer Support Executive (Voice / Non-voice)

0 to 2 years of Experience

Location 1 - Corporate Office - A-6 Tower A, 3d Floor Diamond District Bengaluru 560008.

Location 2 - Royal Stone Tech Park Pai Layout, OMR Bengaluru 560016.

Remuneration as per Industry Standards

Qualification:

Any Graduates /Under / Post-Graduates /Diploma. (Experienced or Freshers)

Excellent communication skills in English and Hindi. Knowledge in other regional languages is also welcomed.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels (Voice / Non-voice)
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests as per process requirement.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service (Voice & Non Voice)

Contact Details:

Company: Grassroots
Location(s): Bengaluru

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Grassroots

At Grassroots, we specialise in various Omni-Channel BPM services, providing transformational industry specific solutions. We operate PAN India with primary presence in Bangalore and Mysore with a total capacity to accommodate over 850 resources. Grassroots operations are spread across the count...