Customer Service Executive
- I Tech Solutions
- 0 - 1 Years
- Mumbai
- 4 years ago
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Job Description
Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and Phone calls. Coordinate back-office operations related to returns, payments and other order related issues Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues Follow up to ensure that appropriate actions were taken on customers requests after escalation for the same has been raised Maintaining records of customer interactions, transactions, details of inquiries, grievances, and comments, as well as actions taken for prompt resolution Ensure timely issue resolution by taking required steps thereby avoiding any escalations Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem at hand .Skills: Strong interpersonal skills and command over the English (written & spoken) . Ability to Multi Task amongst other processes Demonstrates ownership and accountability while addressing queries, concerns or problem Experience working independently and scoping/executing high-quality deliverables are a must Working knowledge of Microsoft Office A customer focus demeanour with a high level of enthusiasm and a positive attitude is a must.
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Education: Graduate/Post Graduate
Work experience:0.6 months 1 year only
Employement Category:
Employement Type: Full timeIndustry: FashionFunctional Area: Customer ServiceRole Category: Customer Service Executive (Voice)Role/Responsibilies: Customer Service ExecutiveContact Details:
Company: I Tech SolutionsLocation(s): Mumbai+ View Contact
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₹ 300000 - 350000
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