Technical Support/service Desk/l1 Support in
- Attra Infotech
- 0 - 2 yrs
- Bengaluru
- 6 years ago
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Desired Candidate Profile
Walk-in interview with Attra infotech for Technical Support/Service Desk Engineer - 0 to 2yrs for Bangalore Location on 5th & 6th September 2019 between 9am to 5pm Please find below the details of the position: -
No of Positions open: 10
Work Location: Bangalore
Role: Technical Support/ Software Support/ Service Desk/ L1/2 Support Engineers
Shift Timings: Rotational shifts (the resource should be open for any shifts). JD for Fresher Profile:
Basic Knowledge of Computers, Networking, OS Platforms etc.
Crisp Communication Skills (Able to Comprehend User Issues and Articulate Solutions, Effective Listening Skills, Maintain tone and voice)
Impressive documentation skills
Real-time Monitoring of Transaction, Performance, Job/Batch Runs - Acknowledgement and perform L1 action
Triage of the issue before assigning to Tier 2 team
100% Adherence to Escalation Matrix if alert turns into an incident and ensure collaboration
Proactively Liaising with vendors regarding the planned maintenance & communicate the impact to the stakeholders
Service Now or other ticketing platform exposure is desired
All outages - laid out Incident Management process needs to be followed [help in Post Incident Report preparation with timelines if reqd. , SER drafts , CNs sent real-time, checking with users about issue resolution]
Ensure adherence and enforcement of information security standards
Adhere to the rules and regulations defined in people practice handbook
Adhoc assignment of tasks additional to job role is to be performed accurately and in a time bound manner JD for Lateral Profile:
Basic Knowledge in IT Service Management (ITSM) Incident Management, Change Management
Knowledge in Computers, Networking, OS Platforms etc.
Crisp Communication Skills (Able to Comprehend User Issues and Articulate Solutions, Effective Listening Skills, Maintain tone and voice)
Impressive documentation skills Follow Ticket Templates, Create Basic Reports (conversant with MS Office)
Real-time Monitoring of Transaction, Performance, Job/Batch Runs - Acknowledgement and perform L1 action
Triage of the issue before assigning to Tier 2/Tier 3 team
100% Adherence to Escalation Matrix if alert turns into an incident and ensure collaboration
Proactively Liaising with vendors regarding the planned maintenance & communicate the impact to the stakeholders
Service Now or other ticketing platform exposure is desired
Participation in all outages - laid out Incident Management process needs to be followed [help in Post Incident Report preparation with timelines if reqd. , SER drafts , CNs sent real-time, checking with users about issue resolution]
Ensure adherence and enforcement of information security standards
Adhere to the rules and regulations defined in people practice handbook
Adhoc assignment of tasks additional to job role is to be performed accurately and in a time bound manner
Mentoring junior resources, quick learning capability
Able to deal with ambiguity
The position is open for both Male and Female candidates.
Interested applicants are requested to walk-in anytime between 9am to 5pm on 5th & 6th September 2019.a The Venue:
Quasitum. (Next to Fidelity)
Attra Infotech Pvt Ltd.
EC2 Gateway Campus,
Silicon Town,
Electronic City II, Bengaluru, Karnataka 560100
Contact Person:
Dominic Savio - 08197562649
We would really appreciate if you could pass on this information to the right candidates who might fit this requirement.
Regards
Dominic Savio
Sr Executive; Talent Acquisition| Niche Banking, Cards & Payment Specialist|
Email: do**********o@at**a.com.au
Visit us at: www.attra.com
Perks and Benefits
Best in the IndustryContact Details:
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Keyskills: Change Management Networking Maintenance Planning Technical Support Service Desk Incident Management Software Support Service Management Issue Resolution Talent Acquisition
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₹ 3,00,000 - 7,00,000 PA
Attra Infotech
Attra Infotech Pvt Ltd Attra is a multinational IT solutions and services delivery firm with major focus on banking, finance and payments industry. Attra's services span across a niche domain including Cards & Payments, Transaction switching, Core financials, Leasing & Lending and Payment Fraud....
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