Hiring For Top Leading Company (wfm) Call Jasmine @7428730193 Job For 1-7 Year Exp In
- Job World
- 1 - 7 Years
- Delhi, NCR
- 4 years ago
- Email to a friend
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Job Description
Roles and Responsibilities- Opens , logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- Adherence to policies and procedures, closure of open calls after resolution.
Desired Candidate Profile
- 1-4 Yrs of experience in Service Desk
- Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment
- Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
- Experience in PC Hardware configuration
- Experience supporting LANs, PC operating systems and desktop software
- Experience using a variety of PC software including Microsoft Office Suite,
- Knowledge and understanding of end user requirements
- Strong customer service orientation Self-Starter
- Good listening skills & Ability to analyze and solve technical problems
- Strong problem analysis, resolution, and writing skills
- Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
To fix your interview call now or share your CV on the below mentioned number
JASMINE @74280730193
SHUBHANI @8595849***
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: IT- HardwareRole Category: Hardware Installation TechnicianRole/Responsibilies: Hiring For Top Leading Company (wfm) Call Jasmine @7428730*** Job For 1-7 Year Exp InContact Details:
Company: Job WorldLocation(s): Delhi, NCR+ View Contact
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Job World
Job World India Pvt Ltd Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in...
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