E call process Associate (Voice process ) @ Fixity Technologies

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E call process Associate (Voice process )

Fixity Technologies
1 - 5 Years
Hyderabad
4 years ago
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Job Description

Responsibilities:

Provide Level 1 and Level 2 support for tools/applications and co-ordinate with stakeholders until closure
Obtain and evaluate all relevant data to handle complaints and enquiries
Monitor and Dispatch incidents/tickets to the right technical solution group
Efficiently resolve complaints to completion and achieve customer satisfaction
Complete call notes and reports as necessary and update them in the CRM Report creation using MS office tools
Record details of comments, enquiries, complaints, and actions taken
Manage administration, communication and coordination with internal departments
Flexible and willing to work in shifts 24/7 helpdesk environment

Language checks mandatory

2-3 years of recent work experience in handling tickets and supporting any tools/applications
Exposure and understanding of ITIL concepts
Good working knowledge of MS Office tools

1. MS Excel - Advanced
2. MS PowerPoint - Advanced

Multi-Lingual ability is a must ( Excellent:-English and Hindi with any south language )
1. English: Excellent verbal and written communication skill
2. Hindi: Excellent verbal communication skill
Knowledge of regional languages like Kannada/ Tamil / Telugu/ Malayalam is a nice to have
Willing to work in rotational shifts
Education :- Bachelors degree in Computer Science, Information Technology, Computer Technology or related science field

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Notice period :- immediate joiner only less then 15day only

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Admin
Role Category: Ticketing
Role/Responsibilies: E call process Associate (Voice process )