Support Engineer - Bengaluru/Bangalore @ Microsoft

Your Responsibilities
Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Experience in WSUS, SMS, SCCM 2007 / 2012 and Microsoft Intune
Operating Systems Concepts Active Directory, Security, OS Internals
Networking concepts DNS, protocols, Devices
IIS Concepts Configuration, ISAPI, Architecture, SSL and Kerberos
Exception Handling
Memory Management concepts
Tools Netmon, Perfmon, SQL Profiler
Basic debugging skills
Basic SQL Server Administration concepts
Strong knowledge of: any Windows OS, Mobile device OS, Client/Server knowledge, understanding of Cloud services
Experience in one or more of these areas desirable
Exchange, SCCM, Mobile device configuration and app deployment
Cloud products like Azure, Office 365
Mobile device management tools and programming knowledge
Mobile Device Management product / Mobile Application Management product experience