Intern-consumer Support - Bengaluru/bangalore @ McAfee

This position is responsible for handling contacts from customers through multiple channels including voice, chat, email and social media. Issues may vary from customer service in nature including account updates or refunds to more technical matters including installation assistance or troubleshooting errors.

A Support Agents typical day might include the following:

• Being available in the Bangalore office to work shifts Tuesday through Saturday or Sunday to Thursday that begin as early as 7 A.M. Central or end as late as 7 P.M. Central.
• Handling initial support requests from customers through voice, chat, email and social media.

About You:

• Final semester/just completed Bachelor s degree in Computer science/ Information Technology.
• Extensive support experience through multiple channels
• Excellent written and verbal communication skills with a focus on grammatical correctness
• Knowledge of Windows OS and Microsoft Office
• Ability to work well in a team environment
• Possess active listening skills
• Highly collaborative
• Sense of ownership
• Ability to manage customer expectations
• Strong analytical skills

Preferred:

• Experience with conflict management or handling escalated contacts
• Experience providing voice and written support
• Experience providing technical support
• Comp TIA certifications