Technical Writer - Bangalore
- Teamware Solutions
- 1 - 3 years
- Bengaluru
- 4 years ago
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Job Description
Hi All,
We have an opening for Technical Writer for Bangalore.
Interested please drop me CV at ma********b@tw**l.com
Roles and Responsibilities:
Duties:
- Over 1-3 years of experience in writing customer-facing documentation and technical writing.
- BE / B.Tech /B.Sc /M.Sc /B.A or M.A (English, Mass Communication, or Journalism)
- High proficiency in English language both verbal and written.
- Proven ability to learn new technologies quickly and thoroughly.
- Experience working within online communities and social media tools such as forums, blogs, podcasts, etc.
- Strong team player with good communication, organization, and interpersonal skills.
- Strong analytical skills with the ability to plan, prioritize, and respond to changes quickly based on documented results and metrics.
- Knowledge of analytics, search technologies, and SEO best practices is a plus.
- Develop the content strategy for the assigned product or group of products taking into account the overall business objectives.
- Define and execute content and community plan for assigned products.
- Collaborate effectively with cross-functional teams and user community to develop, write, and maintain content.
- Engage with expert users to acquire real world examples for highimpact topics.
- Write clear and concise technical content by following the writing principles and Style Guide.
- Deliver high quality content that is technically accurate by ensuring effective reviews by all stakeholders.
- Develop expertise in the assigned area of work and contribute meaningfully to the product roadmap.
- Implement community programs that encourage and reward community participation.
- Curate community content innovatively and develop strategies to provide unified experience to users.
- Manage product help ecosystem including acquiring and maintaining Help and Support metadata, articles, and portals.
- Monitor user activity, feedback, ratings, and web metrics to identify and report issues that have maximum impact on most users.
- Handle exigencies and coordinate work schedules so that project deadlines are met.
- Coordinate with product teams to share plans, high-impact topics, and community success.
Education:
- 0-3 years of relevant experience.
- Data Analytics experience is a must.
Required:
- CMS
- CUSTOMER ENGAGEMENT
- CUSTOMER SUPPORT
- DOCUMENTATION
- MARKETING
Additional:
- METRICS
- PROJECT MANAGER
- QUALITY CONTROL
- SEO
- USABILITY
- CONTENT MANAGEMENT SYSTEM
- DATA ANALYSIS
- IMAGING
- MARKETING ANALYSIS
- PRODUCT MANAGEMENT
- PRODUCT ROADMAP
- SEARCH ENGINE OPTIMIZATION
- TEAM PLAYER
- TECHNICAL DOCUMENTATION
- WEB METRICS
Job Classification
Industry: Content Development / LanguageFunctional Area: Content, Editorial & Journalism, Role Category: Content Management (Print / Online / Electronic)Role: Content Management (Print / Online / Electronic)Employement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Teamware SolutionsAddress: Door No. 3 and 4,6th Floor, 116 THYAGARAYA ROAD,T NAGAR, Chennai, Tamilnadu, IndiaLocation(s): Bengaluru
Keyskills: Mass Communication Social Media Blogs Articles Web Technologies Journalism SEO Technical Writing English Language Content Strategy
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Teamware Solutions
Teamware Solutions, a business division of Quantum Leap Consulting Private Limited (www.teamwaresolutions.net), established in 2003 and incorporated as a private limited company in India. We are headquartered in Chennai with offices in Bangalore, Pune, and Delhi with international operations in ...
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