Citibank Inbound Officer - Immediate Joiner
- Citibank
- 0 - 5 years
- Mumbai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Citi Mumbai is hiring for Inbound Officer (Banking / Credit Cards / Assets Products). Looking for immediate joiners only. Interested applicant, pls send your resume to sh***********a@ci*i.com along with below required details:
Current Location -
Notice Period -
Qualification -
Objectives:
Rendering services to Citibank customers and ensuring satisfactory, first-time resolution is provided for all customer queries
Core Responsibilities:
- Be the best for our customers
- Ensure process efficiency
- Cross-sell / upsell set products
Day-to-Day Responsibilities:
- Be the best for our customers by
- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
Desired Candidate Profile :
Education: Graduate / Post Graduate from a recognized university
Experience:
- Candidates with 0 to 12 months of experience
- 6 to 12 months of experience in the Customer Service industry
Skills:
- Excellent written and oral communication
- Service mindset
- Enthusiastic and self-motivated
- Ability to work in a dynamic environment
- Good comprehension skills
- Team player with a positive attitude
Knowledge about the Banking industry will be an added advantage
Job Classification
Industry: BankingFunctional Area: Customer Success, Service & Operations, Role Category: Customer SuccessRole: Customer SuccessEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Citibank, N.ALocation(s): Mumbai
Keyskills: Customer Service Phone Banking Communications Process Efficiency Customer Management
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