Customer Service Executive
- Ashutosh Bisht Hiring
- 0 to 2 Yrs
- Multi-City, India
- 3 years ago
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Job Description
Customer Service Executive department is looking for a passionate and experienced individual to join us as a Customer Support Executive.
Your main goal for this role will be to monitor each employees work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelors degree in Business Administration to join this job position.
If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.
Responsibilities
- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Assisting the HR department with hiring new employees.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the companys knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the companys rules and regulations.
- Looking Travelling Experienced Graduate & Under Graduate with excellent communications skills required for International Voice Process. Amadeus knowledge would be a plus.
Your List of the Most Important Customer Service Skills (According to Data)
- Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
- Ability to Use Positive Language. .
- Clear Communication Skills. .
- Self-Control. .
- Taking Responsibility. .
Please drop your resume on this mail id:- hr****************a@gm**l.com
Abhishek Mishra - 7451080***
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Customer Service ExecutiveContact Details:
Company: Ashutosh Bisht HiringLocation(s): Multi-City, India
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