Hiring For Assistant /Manager For IT Operation
- Altran Technologies
- 7 - 12 years
- Noida, Gurugram
- 3 years ago
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Job Description
Assistant/ Manager, Operations
Role Definition
Assistant Manager is responsible for people management and service delivery as per SLA with Client for a technology team
Min. Education / Qualification
A Bachelors degree (or equivalent) OR MBA
Typical Experience
Typically 5-7 years, 2 years Supervisory experience
Responsibility / Accountability
- Managing teams operations :
- Operation Goals as per SOW : As per score card
- Controlling Attrition level of Team
- Holding effective regular meetings with teams and client
- Periodic ops review meeting
- Conducting individual monthly one-on-one productivity reviews
- Managing schedules and attendance
- Managing all aspects of engineer's operational performance and productivity
- Monitoring productivity and providing consistent and timely feedback
- Managing individual and team performance to expectations
- Interfacing with client counterpart managers regarding daily volume, status of the technology, coordinating training, hot issues, etc.
- Line Mgmt :
- Handling employees query related to HR, Finance and other support functions as a first level before escalating to respective department.
- Performance management of team in a fair and timely manner
- Assist with training and identify training needs within the group
- Ensure discipline within the team and timely conflict resolution.
- Motivating and encouraging team members
- Co-ordinate with other functions : During ramp-up and for team related issues
Supervisory Responsibilities
Single Subsystem team (up to 20-25 members)
Reporting Relationship
Report to Manager-Operations or above
Supervision
Minimum supervision - activities driven via goals and assignments and their periodic reviews
Soft Skills
- Positive, cheerful, enthusiastic personality, mixes / communicates well with people
- Ability to mix, work well and communicate clearly with customers.
- Ability to see from client's point of view and build a culture of trust with clients - no surprises - and commitments as agreed in meetings / telcons etc. met with high quality
- Ability to initiate action rapidly deploying appropriate resources
- Possesses negotiation skills with respect to project and team related activities
- Builds the confidence of team members, & rallys team to handle difficult situations
- Open to ideas encourages viewing issues from multiple points of view - analyzes on merits and takes decisions
- Proactive - takes initiative to communicate, assesses situations, takes a stand, gets agreement
- Encourages team members to own up responsibility and motivates them to contribute at a high level
- Good knowledge of companys policies and procedures.
- Good understanding of product knowledge and process.
- Excellent customer orientation,
- Ability to motivate and lead teams.
- Ability to work under pressure and pitch in extra hours
- Good communication skills
- Good analytical skills for MIS number crunching.
- Knowledge of PC and online tools
- Strong interpersonal and teamwork skills
- Displays People leadership to provide direction to team members clarifying common goals and interdependencies between team members
- Ability to identify dysfunctional behavior in team members - seeks appropriate help to address the same
- Excellent presentation skills
- Ability to supervise team that they perform their roles effectively - providing effective/timely feedback and help them improve where needed.
- Ability to set proper role + task objectives and do performance management effectively sharing and discussing with team members
- Ability to estimate size / effort / schedule / budget with project requirements not having been specified properly - making appropriate assumptions about items of major impact.
Interactions
With whom
Nature of interaction
Team members, Client, Customers, Counterparts in Cisco
Work with team, assist network engineers, network specialists, and technical leads and resolve customer issues. Work with Client to revolve issues and customers during PR , escalations cases
Interested can share resume on Vi************a@ca******i.com
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT & Information Security, Role Category: IT Infrastructure ServicesRole: IT Infrastructure ServicesEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Any Specialization, M.Tech in Any Specialization, Any Postgraduate, MS/M.Sc(Science) in Any Specialization, MCA in Any SpecializationDoctorate: Doctorate Not Required, Any DoctorateContact Details:
Company: Altran TechnologiesAddress: RMZ Ecospace,Block 9B 2nd Floor,Pritech Park SEZ,M, arathahalli VIllage,Bellandur, BANGALORE, Karnataka, IndiaLocation(s): Noida, Gurugram
Keyskills: Technical Support Performance Management CSAT Training Needs KPI Monitoring HR Team Performance Client Management Communication Skills Attrition Management People Leadership Retention Strategies Service Delivery Operations Management
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Altran Technologies
Created in 1982, Altran is today the European Leader in innovation consulting. Operates in 26 countries.
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