| Urgently Required | Quality Analyst | Exp-01
- Js Consultancy
- 1 to 6 Yrs
- Delhi, NCR
- 3 years ago
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Job Description
Dear Candidate,
Greetings from JS Recruitment!
*Direct Walk-in Company*Direct Interview in Company*
We have urgent opening for Quality Analyst / Quality Auditor / Quality Executive / QA in Noida & Delhi.
Candidate should be Graduate and have minimum 6 months Experience in BPO as a Quality Analyst/Quality Auditor/Quality Executive/QA with Chat/Email/Backend/outbound/Inbound Process.
Profile:
- Monitor Agents quality on daily basis and providing timely feedbacks to agents.
- Develop & maintain quality reports.
- Find out the error and variance analysis
- Gives constructive feedback to associates and derive action plan
- Understands process/function goals and help the team to achieve them
- Completing Call Monitoring and Feedbacks as per SLA or Internally defined
- Conducting Calibration Sessions and initiating Action Plans for reducing Variance
- Ability to coach associates and peers on Quality tools pertaining to the project
- Is able to understand the impact of individual performance to meet / improve own targets
- Coordinating with the client on process related issues & updates
- Ensure Adherence To Process Quality SLA's
- Presents appropriate information in a clear and concise manner, both orally and in writing.
- Takes others' perspectives into account when communicating, negotiating or presenting arguments
- Adapts communication style to suit others
- Demonstrates high levels of integrity and personal standards in all work related situations
- Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude
- Works with Cross-Functional Teams to ensure that both internal and external customer needs are met
- Should have data analytical ability.
Job Description:
Role: Quality Analyst/Quality Auditor/QA
Industry type: BPO (Domestic/International)
Process: Chat/Email/Backend/Inbound/Outbound
Job Location: Noida & Delhi
Job Timings: General Shift / Rotational Shift
Salary: 22000 to 35000 (Negotiable)
Interested candidates can call between 9:30 AM to 6:30 PM
Juned @+91 9716053***,
Or can send their resume on ,
if you have any reference please share, thank you.
Thanks & Regards,
Juned | Team-JS
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Quality (QA-QC)Functional Area: Not ApplicableRole/Responsibilies: | Urgently Required | Quality Analyst | Exp-01Contact Details:
Company: Js ConsultancyLocation(s): Delhi, NCR
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