Urgently Hiring International process Trainer
- Hexaware Technologies
- 3 - 8 years
- Mumbai
- 3 years ago
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Job Description
The incumbent would be part of the team and the primary responsibility will be to conduct NH training sessions and other training related activities as part of the Training SOP. The tasks would not be limited to conduct batches however would also be to interact with client, attending Client calls and other important meetings, internal SD meetings and briefings, calibration sessions etc., Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the production teams to improve the overall process quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
- Conduct and periodically review contents/initial training material of the initial training of New Hires of the process.
- Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.
- Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.
- Evaluate clients training requirements and establish training goals/completion milestones
- Develop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents.
- Coordinate training activities looping in Hexaware and client stakeholders.
- Facilitate role-playing, test, certification, and remediation.
- If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates;
- Work with the internal management staff to develop and facilitate motivational activities for the advisors.
- Provide assistance in developing cross-training materials and SOPs, as required;
- Preparation of Training Plans, and relevant Training reports and Dashboards.
REQUIRED QUALIFICATIONS:
- Graduation Preferred.
- Experience in delivering international process training
- Excellent verbal, written and interpersonal communication skills;
- Outstanding skills and dedication to providing exceptional solutions.
- Must be self-motivator and self-starter.
US Shifts
Interested candidates can share their cv at kr***t@he*****e.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Teaching & Training, Role Category: Corporate TrainingRole: Corporate TrainingEmployement Type: FreshersEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: HEXAWARE TECHNOLOGIES LIMITEDAddress: M/s. Loma Co Developers 1 Pvt. Ltd. SEZ, IT, Building, Block No. 01, Q1, 6th and 7th Floor,, Level 2 and 3, Plot No. G-4/1, TTC Industrial Area, Thane Belapur Road, Ghansoli, Navi Mumbai, Thane, NAVI MUMBAI, Maharashtra, India, - Location(s): Mumbai
Keyskills: Process Training Hiring International Process
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Hexaware Technologies
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...
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