Jr Service Manager It Infrastructure
- Steria India
- 8 to 12 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
Position : Service Support Lead - IT Infrastructure
Location: Noida
Education: B.E/ B.Tech./MCA
Experience: 8-12 years
Roles and Responsibilities
Working with Service Managers processing management insight data pertaining to service and operational level performance, incidents and service improvement plans
Manages, maintains and creates process documentation, records and information held on relevant systems (IT Tools), produces and publishes agreed weekly, monthly reports and event plans
Reviews documentation, assesses for accuracy and completeness and progresses in line with agreed procedure and ITIL standards
Engages business stakeholders (Operations) ensuring processes and procedures are fit for purpose and aligned with other functional teams processes
Establishes good working relationships with external supplier
Managing the internal stakeholders & technical teams for quality improvements, working with them on solutions
Advising on the completion, submission and progression of service, event and incident related documentation, further working on prioritize and engage across Teams to gain common shared solutions.
Contributes to the continuous refinement of processes in conjunction with other functional teams and project teams
Leads and manages teams working on change workstreams to set direction, standards and enable a change support model for internal and external services
Participate as Change Manager in Client Change Advisory Board Meetings
Work with Teams on Performance Management of Systems
Review of Capacity reports / dashboards and work with Capacity Manager for improvements / automation.
Chair Weekly Operations Meeting with Internal & External Stakeholders
Active participation in Audits and Internal Controls
Manage Security Controls for delivery Teams
Prepare planning for Service Continuity Plans and related exercise
Desired Candidate Profile
Hands on technical background of infrastructure management deliveries
ITIL V3 foundation or similar Demonstrated strong Service Management knowledge in key ITSM processes including Incident Management, Problem Management, Change Management, Service Level Management and Knowledge Management
Shall have delivered Infrastructure Services to Global clients.
Experience of working with multiple stakeholders at all levels of the organization
Demonstrable experience of working effectively within collaborative service and operational team structures, ideally in a technology
Experience of managing and maintaining effective processes and procedures in a complex multi system, multi-site environment support service environment
Ability to work on own initiative with minimum supervision and maintain attention to detail at all times
Ability to analyse and simplify complex problems and to be able to communicate this to others at all levels
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Network / System AdministrationFunctional Area: Not ApplicableRole/Responsibilies: Jr Service Manager It InfrastructureContact Details:
Company: Steria IndiaLocation(s): Noida, Gurugram
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