Hiring For Service Desk//Technical support|| @ Wipro

Job Description

Job description

• IT Service Desk Agent L1 Qualification: Graduation and above (Minimum graduation is mandatory)
• Salary structure:
• Salary - As per market standards
• Location: Noida only
• Interview rounds: Telephonic round, SpeechX (Voice & Accent) assessment.
• Language: Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution. Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution.
• Major activities:
• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
• Routes the enquiries to Resolver Groups as appropriate
• Re-routes misdirected calls
• Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
• Provides status and updates on tickets to authorized users
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
• Makes recommendations for updates to the KB database
• Note: We don't charge any amount for hiring, be aware from any such activity and we will be not responsible for such activity.

For more info, contact and send your resumes on the email given below:

Sh***********l@wi**o.com

RoleTechnical Support -

Voice / Blended

Industry Type

IT Services & Consulting

Functional Area

Customer Success

Service & Operations

Employment Type Full Time

Job Classification

Industry: IT Services & Consulting
Functional Area: IT & Information Security,
Role Category: IT Support
Role: IT Support
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: M.Tech in Electronics/Telecommunication

Contact Details:

Company: Wipro
Address: Sy No. 76P, 80P,,Wipro Limited,Sarjapur Road,Dodda, kkannelli, VARTHUR HOBLI, BANGALORE, Karnataka, India
Location(s): Noida, Gurugram

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Communication Skills Customer Support Technical Support Voice Process