Grand Openings For Customer Support @
- Sutherland
- 0 - 4 yrs
- Chennai
- 6 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
Greetings from Sutherland!!!
We have openings for Customer Support Associate-International Voice/Non Voice.
Candidates can Walk-in & Mention "Reshma HR" on the top of your resume.
Eligibility:
Freshers and Experienced both are eligible.
Looking for candidates who are flexible to work in any shift timings (Pre-dominantely nights).
Age not above 34 yrs. Immediate joiners most welcomed. Roles and Responsibilities:
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Ideal Candidate Profile -
High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers.
Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers. Benefits :
Cab facilities (Within the boundary limits)
Excellent Growth
Huge Incentives
Job location : Chennai
Walk in Details:
Interview Dates : 30th September & 1st October 2019
Interview Time : 9.30 Am to 12.00 Pm
Reference ID : Reshma HR [Write on top of your resume] Interview Venue:
Sutherland
SHRIRAM THE GATEWAY, IT / ITES SEZ,A1 ground floor,# 16, GST Road,
Perungalathur, Chennai - 600063 Regards,
Reshma HR
Sutherland
Contact Details:
Keyskills: upselling chat process cts sitel tcs customer service international voice sales customer support fresher voice process international voice process domestic voice process ibm chat email support international call center email retention cbse
Sutherland
Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...
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