customer support and operations roles
- Square Bpo Services
- 0 to 5 Yrs
- Bengaluru
- 3 years ago
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Job Description
About Company :
VISIT HEALTH is reinventing healthcare - simple, accessible and affordable. Hundreds of companies, insurances, banks, trust us with taking care of their employees' healthcare, right from the Tele-consultations, Diagnostics, Pharmacy Orders to Affordable Chronic Disease Management, Insurance covers, fitness training and more!
We've always envisaged Healthcare for over a Billion Indians. With this pandemic raging on in the country, there is a massive shift in the out of pocket expenditure on Healthcare, both preventive and curative. Our aim is accessibility and affordability, while hand-holding people who need Healthcare service through an integrated Ecosystem of Payers (Insurers/Corporates) and Users (employees and their family members).
We are backed by industry stalwarts including the Co-founder of Twitter, Snapdeal, Mapmyindia amongst others.
Non Technology Junior Operations :
ROLES & RESPONSIBILITIES :
Our growing organisation in the Health Domain is looking for a skilled problem solver to join our team in our various functions of operations. We need enthusiastic individuals who can execute the following:
- Identify and assess customers needs to achieve satisfaction
- Resolving all the queries of the App users via all the channels of communication - Emails, Chats & Voice Calls
- Schedule offline appointments with insurance applicants and medical professionals.
- Schedule offline appointments with Doctors/Hospitals/Clinics/Labs
- Coordinating and Confirming Lab Appointment Bookings
- Calling and connecting our App users with our online medical professionals.
- Empanel and onboard individual doctors, clinics, diagnostic lab centers on the App
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
Requirement :
- Graduate in any discipline with excellent communication spoken and written skills
- 1 t o 2 years of experience in customer care service
- Customer orientation and ability to adapt/respond to different types of App users
- Good working knowledge of MS Office
- Strong email writing skills and phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
INTERESTED CANDIDATES CAN CONTACT HR
Preksha (Hr) : 7095856*** for call 9393959*** for whatsapp
Employement Category:
Employement Type: Full timeIndustry: Medical / Healthcare Role Category: Customer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: customer support and operations rolesContact Details:
Company: Square BPO ServicesLocation(s): Bengaluru
Keyskills: customer care customer service customer support
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Square Bpo Services
SQUARE BPO SERVICES PVT LTDSquare BPO Services Pvt Ltd a Staffing Company catering services to its Clients from 2012 We cater our services to all top MNC BPOs across the Country Healthcare, Telecom, Tech Support & Customer Services are our forte.
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