Operational Excellence Specialist @ Markit

Job Description

Job Description
What we do:
We design, develop, and host data-rich, full-featured, high-traffic web and mobile applications for financial institutions, brokerages, and media clients. The Markit Digital Production Support Team is responsible for providing leadership and direction to ad-hoc technical resources to ensure the successful investigation and resolution of all production or client impactful incidents.
What you'll do:
As an engineer in the Tier 2 Support team you are responsible for triage, investigation and handling of reported incidents impacting our production environments.

• Find solutions for client incidents through the use of internal tools, code reviews and interaction with internal technical teams and engineers
• Trend analysis to identify patterns or repeat incidents on high volume of incidents
• Ensure software releases are production ready by collaborating with software engineers and product owners to create, update and maintain proper documentation on initial and subsequent releases
• Manage third party data vendor escalations and updates via phone and email interactions
• Maintain an accurate record of activities using JIRA ensuring detailed and accurate entries
• Deep review and assessment of associated tasks, code, underlying databases and components for each incoming client incident
• Monitor application and feed processing tools and respond and escalate failures
• Continuously drive service quality improvements by undertaking thorough root cause analysis and leading corrective actions directly and as part of the release cycle
• Excellent verbal and written communication skills, and a positive attitude
• Demonstrated critical thinking, decision making, and problem-solving skills
• Team player with strong analytical, problem solving, debugging and troubleshooting skills

Skills and Experience:

• Minimum three years of professional troubleshooting experience
• Proven technical ability in solving problems with both hardware and software. Experience in several of the following areas: ASP.Net, C#, Javascript, Networking (IP, routers/firewalls), SQL, relational databases, HTML
• Good Knowledge and understanding of HTML and CSS is required.
• Excellent understanding of the technical fundamentals of the Internet
• Demonstrated Analytical skills
• Familiarity with the .NET framework 4+
• Strong understanding of object-oriented programming
• Background in the financial markets is a plus, especially exposure to the wide range of tradable instruments outside of common stocks
• Experience communicating with clients on production incidents
• Incident Management experience in technical or web hosting environment preferred
• Working knowledge of monitoring platforms and applications preferred
• Familiarity with GIT, SVN, Bitbucket, TeamCity, Jenkins, SonarQube tools
• Familiarity with ITIL preferred

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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement .
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, pleaseor call +1 212 849 0***. Determination on requests for reasonable accommodation are considered on a case-by-case basis.This contact information (email and phone) is intended for application assistance and accommodation requests only.We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace employees may be asked to submit to a drug test (where permitted by law). In addition, in order to comply with applicable federal, state, and local vaccine mandates (including those in place for US federal contractors), US employees may be required to provide proof of being fully vaccinated, unless they have been approved for an accommodation due to a medical reason, a sincerely held religious belief or another legally protected reason. The company also participates in the E-Verify Program to confirm eligibility to work in the US.
For informationplease click on the following links:
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Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: Operations
Role Category: Operational Excellence Specialist
Role/Responsibilies: Operational Excellence Specialist

Contact Details:

Company: Markit
Location(s): Noida, Gurugram

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Keyskills:   Operational Excellence Specialis