Salesforce Administrator
- Tata Consultancy
- 4 to 9 Yrs
- Bengaluru
- 3 years ago
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Job Description
Dear Candidates,
We are hiring SaaS Ops - Salesforce Admin at TCS
SAAS (Software as a Service) is a software licensing and delivery model on the cloud in which software is licensed on a subscription basis and is centrally hosted. We use the SaaS delivery model for many business applications across Prudential. The selected FTE needs to be an energetic self-starter, a strong communicator, and performs with high attention to detail. The team works in a high-profile environment where early and appropriate software fixes and responses are essential to meet release deadlines.
Preferred criteria:
- A recognized third-level IT qualification and experience in working in a technical environment with strong troubleshooting knowledge.
- Previous operations and cloud knowledge i.e. Salesforce/AWS/Azure/Google.
- ITIL certifications are a plus.
Soft Skills:
- Experience working in an operations role.
- Detail-oriented with the ability to identify top priority items.
- Ability to thrive in a high activity environment with a focus on excellent customer service.
- Enthusiastic and motivated individual with a serious work ethic.
- Ability to maintain a high activity level daily to meet objectives.
- Industry knowledge a plus.
- Must have strong written and verbal communication and interpersonal skills.
- Ability to follow instructions and positive attitude.
- Must have ability to multitask and manage priorities with little supervision.
- Must be a proactive, self-driven individual with technical ability and initiative who can deliver with minimal supervision.
- Able to demonstrate initiative, creativity and analysis skills.
- Ability to lead, coordinate and manage projects.
- Demonstrated leadership and team management abilities with the ability to develop people and processes.
Technical Skills:
- Production Support.
- Experience in Salesforce, Copado and/or AssetSERV, DocuSign, HearSay, Mark Monitor, Salesforce Marketing Cloud, Twilio, Xinet, Workfront.
- Onboarding and maintaining user access.
- Understand client requirements.
- Configure applications for bi-weekly releases.
- Troubleshoot and debug applications.
- Develop technical documents and handbooks to accurately represent applications.
- Suggest and implement process improvements and innovations.
The successful candidate will be expected to develop a comprehensive knowledge of the relevant applications and become a subject matter expert (SME) in their discipline. It will involve working with management as well as end-users and business partners. Should be able to work independently or as part of a team, possess excellent communication skills, and can work proactively.
If Interested, kindly apply or send your resume at ai***************l@hi***********s.com with the following details:
- Total Experience
- Relevant Experience
- Current Organization
- Current Location
- Preferred Location
- Current CTC
- Exected CTC
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: General / Other Software Functional Area: Not ApplicableRole/Responsibilies: Salesforce AdministratorContact Details:
Company: Tata ConsultancyLocation(s): Bengaluru
Keyskills: salesforce marketing cloud google cloud platform azure salesforce docusign itil certified aws twilio mark monitor hearsay
Tata Consultancy
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India. As of February 2021, TCS is the largest IT services company in the world by market ca...
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