Helpdesk Executive - Mumbai - CBRE Group - 0

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Helpdesk Executive - Mumbai - CBRE Group - 0

CBRE
0 - 3 years
Mumbai
3 years ago
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Job Description

Attending to and log calls landing at the helpdesk and direct the complaint/request to the concerned vendor/department based on the nature and criticality/priority of the call and tracking till the time of its completion.

Provide work orders / job requests to the operation and maintenance personnel for every user request / complaints.

Reconcile and close out all client work orders and implement follow-up actions for work orders that remain open.

Escalate the unresolved complaint as per the escalation matrix. Any critical complaint to be reported to client representative immediately on receipt of complaint

Update caller on status of call and get feedback after successfully completion of the call.

Prepare daily / weekly / monthly MIS including time taken for call completion, manpower utilized, pending calls, etc.

Provide information to occupants on general enquiries.

Provide daily, weekly, monthly MIS on the complaints received with status

Job Classification

Industry: Real Estate
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required

Contact Details:

Company: CBRE Group
Location(s): Mumbai

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Keyskills: Matrix MIS Help Desk Executive Representative Vendor Management

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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CBRE

CBRE Group

Helpdesk Executive - Mumbai - CBRE Group - 0

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