Hiring Quality Analysts for a reputed Contact Center in Mumbai! @ Esteem Placement

Process- Hospitality
Gender- Male / Female
About Process- Participates in design of call monitoring formats and quality standards
Uses quality monitoring data management system to compile and track performance at team and individual level
Coordinates and facilitates call calibration sessions for call center staff
Provides feedback to call center team leaders and managers
Suggests training needs and developments
Title- Quality Analyst
Location- Mumbai - Malad
Requirement- Good Communication Skills
Education- Undergraduate/Graduate with TL on papers with at least 2 years from International BPO Voice process
Shift timings- 24*7
Transport Facility- Transport will be provided as per policy within boundary limits
Salary Range- 4L to 5L p.a!
Weekly Off- 5 days working (mostly Sun off and 1 rotational off)
Age- Up to 35 years can apply.

Apply Now, Also refer your friends and colleagues!