While the day-to-day duties of outbound customer service representatives is determined by their employer, there are many core tasks associated with the role. Based on our analysis of job listings, these may include:
Manage Account Inquiries
On a daily basis, outbound customer service representatives interact with customers. They identify the customers needs, clarify information, research issues, and provide solutions in a timely manner. This can include handling any customer issues, questions, account concerns, and delinquency management. This job sometimes requires follow-up calls or emails. All interactions must be documented and may also need to be entered into a CRM system.
Keyskills: customer service representatives customer service management contact center management call center start-up customer service operations customer service systems customer service training outbound customer service