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Customer Service Representative (Malayalam /) @ Job Search

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 Customer Service Representative (Malayalam /)

Job Description

Urgent requirement for Customer Service Representative (Malayalam / Punjabi) at Thane -Pokhran Road.

Requirement for Malayalam & Punjabi Languages.

Experience: Fresher OR 1 to 2 year.

Job profile:

  • Attend incoming call from CS Hub of all regions, Sending agents and remitters, Beneficiary.
  • Make out going call to the beneficiary & Correspondent to ensure payout are done on time.
  • Provide support to Ria India locations and our principle agent head offices on managing their credential (Unlock user & Password reset.
  • Work on unpaid transitions to get it paid.
  • Monitoring bank deposit transaction are processed timely.
  • Managing IMPS and NEFT Report received by correspondent.
  • Rejected & Returned transactions to be updated, especially India IMPS & NEFT. Notify concerned to resend transactions.
  • Follow up with correspondent for any unpaid transaction (Bank Deposit)
  • Email to be responded at the earliest, and ensure that no emails are unanswered.
  • Ensuring customer inquiries and issues are addressed timely and accurately. Also, to check if the entire process is updated into Fx Online accurately.
  • Investigating and solving customers problems, which may be complex or long-standing that have been passed on or escalated.
  • Working along with Compliance dept. on getting updates from regulators and implementing them real time, team to be updated on all important regulations.

If you are interested for the above referred position, kindly revert back with your Updated Resume along with following details:
Current salary
Expected salary
Notice period
Total experience
Current location
Reason for job change

E-mail Id: ki**n@jo***********a.in
Contact Person: Kiran
Contact number: 7021275***

Employement Category:

Employement Type: Full time
Industry: Banking / Financial Services
Role Category: Customer Care ExecutiveCustomer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative (Malayalam /)

Contact Details:

Company: Job Search Hiring
Location(s): Mumbai

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