WFM Analyst (MIS) Position
- Tech Wynk It Solutions
- 3 - 6 Years
- Bengaluru
- 3 years ago
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Job Description
Provide ongoing operational analysis, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by operational KPIs.Identifying and partnering with the operations team to implement innovative practices and solutions.
Develop shift schedules to meet volumes and service levels.
Utilize specialized software tools to manage and forecast staffing levels for operations.
Analyze performance history to determine optimum off production activities as well as shrinkage and occupancy goals
Balance multiple priorities with little or no direction
Identify what resources are required to implement projects
Effectively use project plans to focus work and ensure deadlines are met
Monitor various tools in real time to maintain service level data, agent adherence and/or conformance to schedules
Responsible for tracking employee hours in payroll system
Design/create various databases for staffing and analysis
Assist in creating schedules/scheduling scenarios utilizing best practices
Interact with various levels of management to provide decision support and complete various scheduling-related projects with minimal supervision
Balance multiple priorities with little or no direction
Identify what resources are required to implement projects
Effectively use project plans to focus work and ensure deadlines are met
Monitor various tools in real time to maintain service level data, agent adherence and/or conformance to schedules
Responsible for tracking employee hours in payroll system
Design/create various databases for staffing and analysis
Assist in creating schedules/scheduling scenarios utilizing best practices
Interact with various levels of management to provide decision support and complete various scheduling-related projects with minimal supervision
Employement Category:
Employement Type: Full timeIndustry: KPOFunctional Area: Customer ServiceRole Category: Team LeaderRole/Responsibilies: WFM Analyst (MIS) PositionContact Details:
Company: Tech Wynk It SolutionsLocation(s): Bengaluru+ View Contact
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Tech Wynk It Solutions
Tech Wynk IT Solutions is one of the fastest growing IT solutions and services providers.Our areas of expertise includes S/W Development, IT Training, Manpower Outsourcing and Skill Assessment. We deliver quality services to clients at affordable cost with an open approach to feedb...
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