Global Service Desk Delivery Optimization @ Schneider Electric

• Help create a clear technology roadmap- plan a set of tools and services that will boost productivity by creating a seamless and intuitive user experience

• Consolidate all the information and processes held within the organisation so that they have enhanced visibility of the business operations, whilst regaining control of the service desks and increasing collaboration between the teams

• Assist with Developing a strategy that operates efficiently across multiple geographies and time zones

• Assist with business case definitions

• Make vs. buy decisions

• Factor technology assets and the implications of shift left on the service and costs

• Develop service and financial models based on industry and market trends

• Assist with development of resource unit models

• Identification, management and deliver of optimization projects to bring consistency across regions

Education:

• University degree with focus on qualitative methods/ econometrics/ statistics/ mathematics / IT or related degree programs

Working Experience:

• Ideal candidate will have consulting experience and experience with defining and executing to global strategies

• Has strong techno-commercial background and ability to read, comprehend and redline contracts

• Has implemented large scale global strategies

• Ability to translate concepts into packages that executives can relate to

• Ability to sell- garner support from executive leaders

Others (e.g. language skills, technical skills):

Requirements (NICE TO HAVE)

• Ability to understand, speak and write in English

• Meticulous attention to detail and strong organizational skills.

• Minimum 5 years of relevant experience

• Excellent problem-solving skills

• Ability to work to deadlines, under pressure

• Excellent interpersonal and communication skills, including good presentation and report writing skills in front of senior managers.

Roles responsibilities

• Help create a clear technology roadmap- plan a set of tools and services that will boost productivity by creating a seamless and intuitive user experience

• Consolidate all the information and processes held within the organisation so that they have enhanced visibility of the business operations, whilst regaining control of the service desks and increasing collaboration between the teams

• Assist with Developing a strategy that operates efficiently across multiple geographies and time zones

• Assist with business case definitions

• Make vs. buy decisions

• Factor technology assets and the implications of shift left on the service and costs

• Develop service and financial models based on industry and market trends

• Assist with development of resource unit models

• Identification, management and deliver of optimization projects to bring consistency across regions

Education:

• University degree with focus on qualitative methods/ econometrics/ statistics/ mathematics / IT or related degree programs

Working Experience:

• Ideal candidate will have consulting experience and experience with defining and executing to global strategies

• Has strong techno-commercial background and ability to read, comprehend and redline contracts

• Has implemented large scale global strategies

• Ability to translate concepts into packages that executives can relate to

• Ability to sell- garner support from executive leaders

Others (e.g. language skills, technical skills):

Requirements (NICE TO HAVE)

• Ability to understand, speak and write in English

• Meticulous attention to detail and strong organizational skills.

• Minimum 5 years of relevant experience

• Excellent problem-solving skills

• Ability to work to deadlines, under pressure

• Excellent interpersonal and communication skills, including good presentation and report writing skills in front of senior managers.