Apollo is hiring Assistant Manager - Contact
- Apollo Hospital
- 4 - 8 years
- Hyderabad
- 3 years ago
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Job Description
Greetings from Apollo TeleHealth!
We are hiring Assistant Manager Contact Centre at Hyderabad location.
Education & Experience:
Minimum Graduate
6+ years of experience in call center industry along with 2 years of people management
No. of Position: 2
Job Location: Madhapur, Hyderabad
Type of Work: Full Time
Essential Duties and Responsibilities:
Managing Day to Day Operations for Contact
Ensure operation is carried on in an appropriate and cost-effective way
Improve operational management systems, processes and best practices
Preparing/updating reports. Presenting it to the management
Help the organization s processes remain compliant
Manage forecasts, shrinkage and attrition
Perform quality controls and monitor production KPIs
Recruit, train and supervise staff
Find ways to increase quality of customer service and must have outbound experience.
Brief team on any changes implemented in process
Allocate task to team members on daily/weekly basis
KPI Management and People Management
Engaging with staff and ensure high motivated workforce
Ensuring Data Security and Compliance to company guidelines
Client /Customer Relationship Management
Addressing day to day Escalation
MIS Management, Bottom Quartile Management
Look for Opportunities on Business Improvement
Employee Engagement Activities
Appraisal using bell curve
Essential Skills:
Proven work experience in team management and customer service.
Should have experience in creating Reports using Excel, Pivot table, graphs etc
Preparing Presentation
Experience in forecasting
Familiarity with business and financial principles
Excellent communication skills
Should have experience in managing people.
Outstanding interpersonal skills
Education & Experience:
Minimum Graduate
6+ years of experience in call center industry along with 2 years of people management
Interested candidate can revert or share their updated resume to ID: pi****s@ap************s.com or 9154731***
Regards,
Pinky
HR Apollo TeleHealth
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: DM in Cardiac -Anaes.Contact Details:
Company: Apollo HospitalAddress: 88,MSR BLOCK 9th Floor,Krishe Sapphire,HITECH CITY, MAIN RAOD,MADHAPUR, Hyderabad, Telangana, IndiaLocation(s): Hyderabad
Keyskills: Team Management Customer Service Operations Management BPO Calling Shrinkage Pivot Table Voice process Customer Relationship Excel Domestic process Call Center CRM
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Apollo Hospital
Apollo TeleHealth Services aims at providing a successful working model of telemedicine which self-propagates throughout India and into the developing world. It will provide a channel for continuous access to the most sophisticated medical support systems at all times. Further, telemedicine shall im...
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