Customer Accounts Representative (Night)
- Mouser Electronics
- 1 - 4 years
- Bengaluru
- 3 years ago
- Email to a friend
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Job Description
Job Title: Customer Account Representative
SCOPE
Customer Account Representatives are responsible for working closely with Customer Service
Teams as well as the corporate Customer Accounts Department in Texas, USA and regional Customer Accounts Departments to provide customers with the best possible service and support.
ACCOUNTABILITIES
Gratify and astonish customers with service excellence.
Performs order releases and new account set-ups, Communicates with appropriate personnel regarding potential and existing problem accounts. Reconciles wire payments and/or resolve payment discrepancies. May perform credit investigations and collection contacts through escalation of contacts.
Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required
Processes work with excellence and in a timely manner; meets daily productivity objectives; displays a sense of urgency while maintaining quality and productivity goals
Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, and performs data verification routines in accordance with company procedures.
Understands and correctly works with multiple currencies.
Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed. Expands knowledge of data entry processes utilizing all available resources
Maintains a high level of commitment to achieve goals; promotes and maintains high standards of quality work. Demonstrates effective time management skills
Interacts effectively and maintains professional manner and positive attitude through verbal and written communication with external and internal contacts.
Well organized and able to prioritize and manage multiple tasks. Supports and participates in company total quality process. Trustworthy and maintains confidentiality.
Regular attendance at work is an essential part of the job
SKILLS & CERTIFICATIONS
- Ability and desire to provide excellent customer service
- Ability and desire to deal directly with customers to carry out all correspondences in a courteous manner.
- Exhibits the potential to advance to other positions
- Ability to use a PC and type data for long periods of time
- Detailed and thorough in work habits
- Proficient typing, math and writing skills
Contact
Devi.keerthi
7259783***
De*********i@mo***r.com
Job Classification
Industry: Accounting / AuditingFunctional Area: Finance & Accounting, Role Category: FinanceRole: FinanceEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: Mouser ElectronicsAddress: 9, Esquire Center,,2nd Floor,A Wing,M G Road,Banga, lore, BANGALORE, Karnataka, IndiaLocation(s): Bengaluru
Keyskills: night shift Accounting Accounts Receivable Bills Receivable Accounts Payable
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