Teleperformance is Hiring For BHR
- Steria India
- 1 to 6 Yrs
- Mumbai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Dear Candidate,
Greetings of the day!
We are Hiring for BHR
Job description
Greetings:
Teleperformance is Hiring for Business HR
Location : Malad (Work from office)
Roles and responsibilities:
Customer:
- To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling
- Handle all queries, grievances and escalations from associates on the floor and ensure the same are resolved within committed timelines
- Assist the L&D team in the co-ordination for JUMP / L&D initiatives
- Assist EC team in carrying out employee engagement activities across floor
- Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc.
- Support HR Operations team in any compliance related activity
- Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc.
- Support operations in conducting Regular Rewards & Recognition programs on floor
- Co-ordinate with Training team to carry out induction program with new Joiners (Grade I)
- Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM
- Support / Guide operations in usage of CCMS tool for all process flows defined
- Interacting with the new joiners and managing the entire the Onboarding process.
Operational Excellence:
- Handle all queries, grievances and escalations from associates on the floor and ensure the same are resolved within committed timelines.
- Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection
- Implementation of HR initiatives on the floor such as HR Forums, PMS, Employee Satisfaction surveys, EWS, Floor Connects, Vaccination Surveys, etc.
- Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above
- Ensure Employee listening activities are planned, organized & conducted every quarter
- Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor.
- Ensure Confirmation process is run efficiently in the process; meet up with all employees' (E01/E02) on an EDP and effectively manage the process.
- Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures.
- Own, Ideate and devise Engagement activities for the Floor
- Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc.
- Conduct Exit Interviews for resigned employees (E01 to M02) and escalate issues, if any, arising of the interview.
- Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals.
- Maintain database and trackers for all BHR activities on real time basis.
- Ensure consistent and regular usage of CCMS wrt all BHR activities on real time basis.
- Ensure consistent usage of CCMS tool by employees across operations
- Preparation of various BHR Reports within timelines
- Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action
Day shift with Sunday fixed off.
Regards,
HR Team
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Operations Management / Process Analysis Functional Area: Not ApplicableRole/Responsibilies: Teleperformance is Hiring For BHRContact Details:
Company: Teleperformance GlobalLocation(s): Mumbai+ View Contact
Keyskills: hr generalist activities ccms csr activities
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