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Technical support @ VBA Consultants

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 Technical support

Job Description

Technical Support executive required for Noida location

Call immediately at 8178225*** to book the slot

ONLY TECHNICAL NO SALES

Responsibilities:

  • Follow-up with customers to ensure customer products and services work propriety
  • Asks necessary questions in order to solve issues, determining root causes of problems and finding appropriate resolutions
  • Resolve technical problems clients have with internet and cable.
  • Troubleshoot effectively to understand root cause of the problem
  • Introduces and promotes the use of self service options relevant to clients' needs
  • Accurately obtains, documents and confirms client personal information
  • Builds relevant professional relationships with internal contacts

Required Skills & Abilities:

  • Knowledge of customer service principles and practices
    • Excellent customer service and problem-solving skills
    • A positive and friendly attitude
    • Good communication and negotiating skills
    • Effective listening skills
    • Ability to build rapport and gain trust of your customer
  • Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks
  • Analytical and problem solving skills
  • Level 1-2 Troubleshooting
  • Organizational skills and self-discipline required to manage their time effectively
  • Knowledge of relevant software computer applications and equipment
  • Ability to document and record processes followed
  • Desired English Level 8.0

Assets:

  • Experience in a Windows and MS Office environment
  • Experience in any customer service role (e.g. retail, call centre, restaurant-waiter/waitress/bartender)
  • Basic understanding of how internet, wifi/modems/routers work

Technical Support executive required for Noida location

Call immediately at 8178225*** to book the slot

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Technical support

Contact Details:

Company Name: VBA Consultants
Location(s): Noida, Gurugram

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₹ 2.5 - 4.0 Lakh/Yr

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VBA Consultants

A PREMIUM CONSULTING FIRM IN NOIDAÂ