Service Relationship Manager - Affluent @ Indusind Bank

Job Description

Roles and Responsibilities

• Provide Exceptional service to mapped clients of Affluent channel for cluster of branches
• Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints
• Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients
• Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility
• Monitor Daily account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
• Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration
• Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base)
• Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process
• Generate quality references for opening new accounts from existing mapped customers
• Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma
• Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc

Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby)

Desired Candidate Profile

• Excellent Communication skills

Service Oriented with Knowledge of Banking Products will be a good advantage

Minimum 3-5 years in Service / Key Relationship Servicing in BFSI / Telecom / Similar domains

Perks and Benefits

Best in Market Standards

Note -Interested Candidates .Kindly share CV on ni*********a@in*****d.com

Job Classification

Industry: Banking
Functional Area: BFSI, Investments & Trading,
Role Category: Banking Operations
Role: Banking Operations
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: M.Com in Any Specialization, CA in Any Specialization

Contact Details:

Company: IndusInd Bank
Address: TOWER- I,Floor 8, One IndiaBulls Centre, 841 Senapati Bapat Marg,Elphinstone Road, MUMBAI, Maharashtra, India
Location(s): Mohali, Chandigarh

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Keyskills:   Wealth Management Service HNI Clients Operations Management P Accounting Finance Cash Handling Relationship Management LI Mobile Banking