Senior Manager - Life Insurance Operations
- Genpact India
- 4 to 6 Yrs
- Pune
- 3 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager/Senior Manager - Life Insurance Operations
Responsibilities
- Drive Continuous Improvement
- Develop a strategy for team to reach organization goal
- Communicate clear instructions to team members
- Monitor team members and able to provide mentorship whenever needed
- Manage the flow of day-to-day operations
- Create reports to update the company on the teams progress
- Rapport building with the internal & external stakeholder
- Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager, where vital
- Ensure that the highest possible levels of customer service are delivered at all times
- Assist the Manager as and when vital to make the business run effectively and efficiently
- Ensure the team serves all products to company and brand specification
Qualifications we seek in you
Minimum qualifications
- Relevant experience in Life Policy Admin (Financial, Non-Financial, Money In & Out, Complex Changes, Illustrations) Insurance Operations
- Should have worked in Team Handling/ people facing role. Proven track record for leading 40+ resources for Manager & 80+ for Senior Manager and keeping an engaged workforce
- Graduation in any stream except B.Tech and Technical Graduation & Law
- Insurance knowledge and ability to understand and interpret Insurance terminology
- Good analytical, critical thinking, and investigative skills
- Good communication skills both verbal and written for English
- Proficiency with Microsoft Office, specifically Outlook E-mail, Excel, MS PowerPoint
- Ability to do root-cause analysis for process gaps highlighted
- Collaborative approach towards resolving the issues with partners & peers/sub-process areas
- Ability to crunch data, possesses data driven & fact-based approach
Preferred qualifications
- Good analytical and problem-solving skills
- Ability to communicate verbally and through emails/Phones with businesses
- Proven track record to build effective working relationships with clients & internal partners
- Project Management and ability to manage several priorities
- Positive attitude with a focus on continuous operational improvement and an open mind to change
- Highly motivated and committed
- Passion for working with people
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: IT Operations / EDP / MIS Functional Area: Not ApplicableRole/Responsibilies: Senior Manager - Life Insurance OperationsContact Details:
Company: Genpact IndiaLocation(s): Pune
Keyskills: finance sales ltd mis accountancy open mind life insurance customer focus problem solving customer service microsoft office critical thinking insurance operations communication skills operational improvement
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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