Ward Clerk
- Maatrom Solution
- 5 to 10 Yrs
- Multinational, Abroad
- 3 years ago
- Email to a friend
- Report this job
Job Description
Ward clerks provide administrative support in hospital departments, clinics and on wards. This includes answering telephone calls, updating confidential patient data and making sure doctors, nurses and other healthcare professionals, have access to patients' medical records.
Ward Clerk Duties and Responsibilities
Ward clerks juggle several duties on a daily basis. We analyzed ward clerk job descriptions to put together the following list of ward clerk duties and responsibilities:
Process Intake and Discharge Forms
Ward clerks are the point of contact for all new patients and patients who are on their way home. They collect the necessary information from new patients and pull their medical records. They also give discharged patients all the paperwork relevant to their medical situation.
Organize, Update, and File Medical Records
Ward clerks create, organize, and update the medical records of patients.
Answer Non-medical Patient Questions
Ward clerks are the point of contact for all non-medical questions patients and their families may have. This usually involves questions related to insurance or home care plans. Ward clerks need to have a working knowledge of the specific conditions dealt with in their unit to perform this duty well.
Answer Phone Calls
Some phone calls may be family members of patients, while other calls may be from ward clerks on other units looking for patient information. Regardless, it is the responsibility of the ward clerk to answer all phone calls.
Organize Patient Assignments and Relevant Paperwork for Doctors and Nurses
Ward clerks are responsible for providing clerical support to the RN assigning patients to the medical professionals on the unit. This means maintaining a running database of all assignments, as well as intakes and discharges.
Ward Clerk Skills
Ward clerks need a working knowledge of the medical field. Since one of their responsibilities is fielding questions from patients, they have to be knowledgeable about medical billing and insurance. Ward clerks also need a working understanding of medical charts to properly organize paperwork for doctors and nurses. In addition to these traits and areas of knowledge, ward clerks benefit from having the following skills and traits:
Thriving in a fast-paced environment and able to switch tasks seamlesslyespecially important for those who work in emergency units
Preparing bills and insurance invoices
Answering non-medical, administrative questions
Possessing a keen attention to detail
Entering information into medical records of new and existing patients
Facilitating the patient intake and discharge process
Filing patient paperwork and medical records using both digital and physical filing systems
Employement Category:
Employement Type: Full timeIndustry: Medical / Healthcare Role Category: Allied Health ServicesFront Office / Receptionist Functional Area: Not ApplicableRole/Responsibilies: Ward ClerkContact Details:
Company: M/s Chauhan CraneLocation(s): Multinational, Abroad
Keyskills: healthcare compliance patient care medical records clerks hospital nursing staff
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