Software Giant -technical Support/ Customer @ Creative Hands

Required Skills / Experience:

Excellent verbal and written communication

Freshers or any experience in BPO preferred.

Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner.

Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally.

Able to apply non-linear thinking to problem-solving.

Should be able to work in Rotational shifts

Responsibilities:

Understand and become conversant in a relatively large software application

Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis

Teach solutions to customers.

Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in case tracking system.

Work with members of the team and other departments/teams to resolve product issues.

Meet individual case management, and contractual metrics

Benefits :

Cab facilities

Excellent Growth

Chennai - Salary - 13500 take home to 35000 take home for experience + Performance allowance

Bangalore - Salary 17000 to 20000 take home + incentives (for Whitefield location)

No. of vacancies: 400

If interested please contact Nirmal 7200847***

. Get your interview scheduled before you walk-in.

Please refer your friends and colleagues.

Thanks,