Service desk engineer - Coimbatore - Avantor
- Avantor
- 0 - 2 years
- Coimbatore
- 3 years ago
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Job Description
Key Responsibilities and Tasks:
- Provide in-house IT support to end users via Phone, Email and Chat.
- Diagnose and resolve
Virtual / physical desktop support problems. Hardware issues (printer, iPhone/Android configuration and other peripheral devices) Software (outlook configuration, OneDrive, OneNote ,other MS applications.,) Network related issues (VPN, WIFI etc.,)
- Install applications and updates through SCCM.
- Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.
- Administer and support user accounts on AD, Office 365 and business critical applications (SAP, Salesforce, QlikView etc.,)
- Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up till closure.
- Properly route incidents to resolver teams for out of scope issues and maintain updated knowledge base repository.
- Identify and prioritize incidents requiring immediate/urgent attention.
- Co-ordinate problem tickets with internal teams, POC for liaising with business users and the resolver teams.
- Handle Identity access management requests through Requests.
- Identify and suggest possible improvements on procedures.
- Adhere to company policies and consistently achieve KPI targets defined for the process.
Skills, Knowledge & Experience:
- Bachelors degree in Science/Engineering/Computer Applications.
- A+/N+, Microsoft certification is an added advantage.
- 2 to 3 years of proven experience in providing support to business users on PCs, Printers and end user applications.
- Optimistic attitude and tech savvy.
- Multi-tasking abilities & time bound performance.
- Excellent communication skills and knowledge on fundamental operations of commonly used software, hardware and other equipment.
- Ability to diagnose and resolve basic technical issues.
- Flexibility to work in night shifts.
Competencies:
- Customer-oriented and collaborative team spirit.
- Analytical and cognitive thinking.
- Process-oriented approach and results driven.
- Natural aptitude for troubleshooting and problem solving.
- Continual Improvement and Innovation.
Job Classification
Industry: MiscellaneousFunctional Area: Engineering - Hardware & Networks, Role Category: IT NetworkRole: IT NetworkEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: AvantorLocation(s): Coimbatore+ View Contact
Keyskills: Service desk
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