Service Desk Associate ( French Speaking) @ TELUS International

Job Description

We are a Digital Customer Experience organization, with a comprehensive coverage of IT Services from Traditional Services to Next Gen Digital Services. At TELUS International, we focus on lean, agile, human-centered design. We have been in the technology business since 2002, with HQs in California, USA. TELUS International also invests in R&D where innovators, researchers and visionaries collaborate to explore emerging customer experience tech to disrupt the future.

We are about 35,000 employees working across 35 delivery centers across Asia, Europe, North America & Near shore in Central America & Canada.

We are focused on enabling Digital Transformation for our customers by driving Innovation & Automation through self-service options like AI Bots, Robotic Process Automation etc. for hyper personalized, secure, on demand, and elastic solutions. Our workforce is connected to drive customer experience in Media & Communications, Travel & Hospitality, eCommerce, Technology, Fintech & Financial services & Healthcare domains.

How we Help you Grow:

Our development programmes are designed to promote technical growth, enhance leadership and relationship skills across individuals.To stimulate your career growth, a vast array of in-house training programs which are listed below, but not limited to:-

• Trending technical skills
• Business domain & customer interaction
• Behavioral & effective communication.
• Transparent work culture to lift your ideas & initiatives at enterprise level & investment to execute successfully.

Skills and Responsibilities:

• Request acknowledgment and assignment in application from client or sales in KANA and WEB ESR.
• Create a quote for requested equipment and services.
• Uploading MAC order information into the SIMS.
• Create/Update Service Agreement.
• Create/Update Contract in SIMS.
• Verify or Create the IBase record(s) in SIMS.
• Copy the IBase(s) to generate the Customer Detail (CDT) record in SIMS.
• Creating the Service Equipment Schedule (SES) in SIMS.
• Activate billing of the maintenance contract and send Welcome Package to the client.
• Receive and resolve incoming calls on the CMSS IVR in the callers language, French or English.
• Create and track the progress of SAP purchase requisitions.
• Provide regular daily, weekly, and monthly reporting on operational stats and KPIs.
• Shifts - will be 5-2/8-5 (rotational) - 5PM-2AM / 8PM-5AM (rotational).

TELUS International Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace.

To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

*TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Classification

Industry: IT Services & Consulting
Functional Area: Customer Success, Service & Operations,
Role Category: Back Office
Role: Back Office
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: Xavient Software Solutions India Pvt Ltd
Address: 6th Floor,,,,Building No 5 IT ITES SEZ Plot No 20 , 21 Sector135,NOIDA, NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram

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Keyskills:   Service Desk Management French Language Analysts SAP SIMS French Translation