Customer Care Executive @ USM Business Systems

Home > Customer Service Executive (Voice)

Customer Care Executive

USM Business Systems
0 - 5 Years
Hyderabad
3 years ago
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Job Description

Answer and make calls as per the management instructions Handle customer inquiries telephonically Research required information using available resources Manage and resolve customer complaints Provide customers with service information Enter new customer information into system (Registration) Update existing customer information Enter customer request into the system as per the tele-conversation with customer Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Document all call information according to standard operating procedures Complete call logs Produce call reports

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Care Executive

Contact Details:

Company: USM Business Systems
Location(s): Hyderabad

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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USM Business Systems

USM Business Systems USM is helping companies change existing business paradigms by bringing tomorrow's AI and Automation solutions to today's businesses. Disruptive new technologies are helping corporations become more agile, competitive and profitable. Predictive algorithms are provisioning c...

Customer Care Executive @ USM Business Systems

Home > Customer Service Executive (Voice)