Senior Process Trainer - Pune - Sincro Digital
- Sincro
- 3 - 7 years
- Pune
- 3 years ago
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Job Description
Knowledge Areas / Essential skills:
Strong understanding and experience in product/process training in BPO domain.
Develop training curriculum/modules formulating and reviewing training outlines.
Designs training materials for new hire training as well as for upskilling and redeployment.
Prepares training material and transition documents for new processes, accounts client s programs for the respective service line.
Mapping client s requirements and coordinating in developing, implementing, and transitioning processes in line with the guidelines specified by the client.
Interact with clients for material and curriculum updates and to ensure appropriate changes are included in future classes.
Would be responsible for Training Throughput - Percentage of people hitting the floor after meeting the effectiveness criteria
Conduct formal walk-through of training materials and make revisions with course development, as necessary.
Conducting trainings and keeping records.
Re-assessment of unsuccessful candidates for re-locating/ deployment into other processes.
Documenting the performance of the trainees and sending it for evaluation to require stake holders.
Develops and maintains positive working relationship with team and client.
High customer service ethic is passionate about meeting customer expectations and improving service levels.
Key Job Responsibilities:
Excellent verbal and written communication skills.
Keeps pace with change acquires knowledge/skills as the business evolves.
Handles confidential information with sensitivity.
Must have proficiency with various software applications programs including Microsoft word, Excel, power point
Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.
Ability to work well independently and maintain focus on a topic for prolonged periods of time.
Comfort in working with team members that are remote and located in the other geographic
Local Marketing, Synchronized
Job Classification
Industry: Advertising & MarketingFunctional Area: Teaching & Training, Role Category: Corporate TrainingRole: Corporate TrainingEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Doctorate Not RequiredContact Details:
Company: Sincro DigitalLocation(s): Pune+ View Contact
Keyskills: BPO Training Process training Manager Technology Customer service microsoft Digital marketing Application software Powerpoint Automotive
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